FileTrekker

FileTrekker

Offline for 18 hours - Joined Sep 2020 with 10 followers

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FileTrekker Comments

FileTrekker

In relation to game crashes specifically, the game developers are, naturally, in the best position to be able to debug and resolve those. If you're not aware of why a crash is occurring, they will have methods of analyzing crash logs and properly debugging that. I'm not a game developer so I obviously wouldn't be able to help there, but again the snowrunner@saber3d.com team will be happy to do so.

FileTrekker

Hey. So I think this is becoming very circular, so there's not much more I can really add. As far as I can tell you've not attempted to contact our customer service as of yet. We aren't affected by COVID and we have not, and never have used that in any response to any customer service query. I will try and break this down for you though;

When you boot the game SnowRunner, and select the Mod Menu option, the game connects to servers that are hosted by Focus Home Interactive, who are the game's publishers. The mod content on mod.io is proxied through Focus Home Interactive's servers. Effectively this means you are not connected to mod.io servers directly, you are connecting to Focus Home Interactive's. So to use your own example that "Every game should natively host the mod platform" - this is effectively what happens, and your connection is failing to reach Focus Home Interactive's servers.

So nobody in this particular comment thread, or mod.io support, is able to diagnose and resolve the fault because the fault lies between you and FHI's servers. It's because we *do* communicate and work together that we identified this and that's the appropriate place to signpost you. The team at FHI and Saber, in conjunction with us, are fully aware and have specifically requested that we signpost customers with these errors to snowrunner@saber3d.com so they can diagnose and help resolve it for you.

It's not a case of "blame" and it's merely doing the thing you're actually seemingly upset about, which is trying to get you the help you need from the best place possible as quickly as possible. I think the best thing would be for you to try it and see how you get on, as this circular argument, that seemingly is based on an assumption, isn't really benefiting anybody and doesn't get you any closer to a resolution.

FileTrekker

I'm not sure what I can tell you - if your issue is specifically relating to 10001 or 10005 then (for the very reason you mention, because the game DOES manage and host the connection to the mod platform) you will need to speak to the game's developers and they will be more than happy to diagnose and resolve the connection issue for you. Nobody is refusing to help you.

If you're referring to an error *other* than error 10001 or 10005 then I'm not refusing to help you, you're free to contact support@mod.io or through our support channels and we can try and help, although as of yet you have not attempted to do so, so to say we're refusing to help you before you've tried is a little unfair.

One thing I would say though is that if a mod is crashing the game, that's down to the creator of the mod and there's no practical way for us to fix somebody else's mod for them. What you can do is report that mod through the reporting tool or by contacting us, and if the mod does genuinely break or crash the game, it can be removed and the creator notified.

I'm sorry you feel it's "passing the buck" however, again, the idea is to signpost you to the correct support location to get the help you need quickly. Therefore you'd actually be contacting the *first party* (the game's developers) who are best placed to help you. If we're the best place to help resolve the issue, then we'll happily do so. There's no benefit to anyone to signpost you to the least efficient route.

FileTrekker

I understand your frustration, but you have to understand I work for mod.io and not the game's developers (Saber3D / Focus Home) - as the issue is not on the mod.io end and it's a game issue, you need to contact the game's developers directly for support, which is what the guide explains for you to do.

FileTrekker

Would suggest using a different mod.io account / email address.

FileTrekker

This is answered in the FAQ.

FileTrekker

Please see the guide, it explains 10001 and 10005 and who you need to contact.

FileTrekker

As mentioned each issue has to be diagnosed individually, but as 10001 and 10005 are errors returned by SnowRunner first (and requests are proxied) this isn't often or always the case and so you the steps would be to contact Saber3D first and if it is a mod.io issue, to follow the advise you were given, so this is correct but only in your particular case and there is no one general advise here.

FileTrekker

This is for the Epic Games Store version only. Are you seeing a different error? It is more likely to be genuine (i.e. problems with firewall, internet connection, etc.) if Steam.

FileTrekker

We have been investigating the cause of this error and have established that these errors are not occurring within the mod.io network or infrastructure.

SnowRunner proxies requests through their own servers before passing these along to mod.io. The developers are aware of the issue at their end however there is no one fix and each issue will need to be diagnosed individually as there may be several different causes specific to you.

10001 error means that the request has failed due to unknown reasons.
10005 error means the request timed out.

Having spoken to the team, they have asked that anyone facing issues with these error codes please contact their support team, at help@saber3d.com. They will then check their logs to try and assist you with this issue.

FileTrekker

Can you contact support@mod.io - thanks!

FileTrekker

Make sure you're in the correct directory and have deleted the authentication.json file, there's no possible way you'll still be logged into the menu if that file has been deleted.

FileTrekker

This is because of the age of the account (13 or under) or "Allow user-generated content" being disabled in console settings.

FileTrekker

This is because of the age of the account (13 or under) or "Allow user-generated content" being disabled in console settings.

FileTrekker

This is because of the age of the account (13 or under) or "Allow user-generated content" being disabled in console settings.

FileTrekker

This is because of the age of the account (13 or under) or "Allow user-generated content" being disabled in console settings.

FileTrekker

This is because of the age of the account (13 or under) or "Allow user-generated content" being disabled in console settings.

FileTrekker

If you are using the PC version of the game then one thing to try is to force Snowrunner to reauthenticate;

1. Close SnowRunner
2. Browse to C:\Users\%USERNAME%\Documents\My Games\SnowRunner\base\Mods\.modio\
3. Delete the authentication.json file
4. Restart SnowRunner
5. Log back into the mod menu

FileTrekker

If you are using the PC version of the game then one thing to try is to force Snowrunner to reauthenticate;

1. Close SnowRunner
2. Browse to C:\Users\%USERNAME%\Documents\My Games\SnowRunner\base\Mods\.modio\
3. Delete the authentication.json file
4. Restart SnowRunner
5. Log back into the mod menu

FileTrekker

This is because of the age of the account (13 or under) or "Allow user-generated content" being disabled in console settings.

FileTrekker

This is because of the age of the account (13 or under) or "Allow user-generated content" being disabled in console settings.

FileTrekker

This is because of the age of the account (13 or under) or "Allow user-generated content" being disabled in console settings.

FileTrekker

This is because of the age of the account or "Allow user-generated content" being disabled in console settings.

FileTrekker

Please contact support

FileTrekker

If you are using the PC version of the game then one thing to try is to force Snowrunner to reauthenticate;

1. Close SnowRunner
2. Browse to C:\Users\%USERNAME%\Documents\My Games\SnowRunner\base\Mods\.modio\
3. Delete the authentication.json file
4. Restart SnowRunner
5. Log back into the mod menu

Hope this helps!

Thanks,

FileTrekker

mod.io don't decide which mods are allowed on consoles, this is covered in detail in the FAQ.

FileTrekker

Hi, this is covered by section 3. e. - but all content is at the discretion of the game's community managers, we (mod.io) do not moderate the content.

FileTrekker

So in theory it should not use ram while the mod is disabled (as it's not loaded into the game) but it *will* use up storage space.

FileTrekker

Les comptes enfants ne peuvent pas être utilisés pour se conformer aux lois sur la protection des données des enfants, je le crains.

FileTrekker

This isn't mod.io related - please contact support@focus-home.com.

FileTrekker

This is answered in the FAQ.

FileTrekker

Please contact support using the links in the FAQ/bottom of the page. Would need more specific info.

FileTrekker

You still need to buy them from the garage.

FileTrekker

This is answered in the FAQ.

FileTrekker

That's an issue with your internet connection most likely.

FileTrekker

Please see Snowrunner.mod.io

FileTrekker

This is answered in the FAQ.

FileTrekker

This is answered in the FAQ.

FileTrekker

Hi, you probably have "Allow user-generated content" disabled in your console's settings, or are using an account with an age of under 13.

FileTrekker

Hi, you probably have "Allow user-generated content" disabled in your console's settings, or are using an account with an age of under 13.

FileTrekker

That isn't possible, no. They're using the PC version.

FileTrekker

You should report that to support@focus-home.com.

FileTrekker

Please see FAQ - Snowrunner.mod.io

FileTrekker

Are you an adult or a child? Did you or someone else apply parental restrictions to the console? That will be why.

FileTrekker

This is answered in the FAQ.

FileTrekker

Can I please ask people to stop reporting this file if they are having technical issues. This is not what the report function is for, and it is causing a huge number of spam reports that we then need to tidy up. Thanks!

FileTrekker

Ответы на это есть в FAQ.

FileTrekker

That is a question for the game's developers, but that would be likely.

FileTrekker

It could be because you are under the age of 13, or because you have "User-generated content" disabled in your console's settings.

FileTrekker

Please see the FAQ.

FileTrekker

It's not the number of mods that is the limiting factor, it's the size of the mod.

You could use one 1GB mod, you could use 10 100MB mods, it is as the answer says in the FAQ I am afraid.

FileTrekker

Well it's covered in the FAQ, but basically mods are only allocated 1GB as a maximum for storage space by the console platforms, it's a limitation they impose.
If it's system memory related, it's simply those mods use up too much of the console's RAM.
So there's no way around it other than to choose smaller mods or accept you can only have a limited number of larger mods really.

FileTrekker

Hi, yes this is a limitation imposed by Sony / Microsoft I am afraid.

FileTrekker

You can choose smaller mods or you'll have to select the ones that you want to use each session.

FileTrekker

Your console only has limited memory (ram) - this is different from free storage, unlike a PC that will have more available ram.

FileTrekker

Check you don't have UGC disabled in the console's settings, and you're connected to the internet / Xbox Live.

FileTrekker

This is answered in the FAQ

FileTrekker

Hi, please report this to the devs at support@focus-home.com

FileTrekker

Hi, this is answered in the FAQ.

FileTrekker

This is answered in the FAQ

FileTrekker

Hi, please report this to the devs at support@focus-home.com

FileTrekker

Did you check the FAQ?

FileTrekker

You would just need to log out of the mod browser and then re-register with the correct address.

FileTrekker

Clearing your cache or reinstalling the game can resolve this.

FileTrekker

Hi, please report this to the devs at support@focus-home.com

FileTrekker

Hi, please report this to the devs at support@focus-home.com

FileTrekker

Please check the FAQ, the answer is there :)

FileTrekker

Hi, please report this to the devs at support@focus-home.com

FileTrekker

Hi, please report this to the devs at support@focus-home.com

FileTrekker

This may be related to this FAQ - Snowrunner.mod.io

FileTrekker

Hi, please report this to the devs at support@focus-home.com

FileTrekker

You need to buy any new vehicles you've added from the garage.

FileTrekker

You'd need to contact the developers - support@focus-home.com

FileTrekker

Please see FAQ

FileTrekker

Not currently, but have added links to the FAQ to work around this that will show you these.

FileTrekker

You need to buy the vehicles from the garage.

FileTrekker

This is answered in the FAQ

FileTrekker

These will likely not be approved for consoles due to licensing, but will likely be allowed on the PC version.

FileTrekker

Simply unsubscribe from the mod menu

FileTrekker

Hi, this is explained in the FAQ - you must be entering something invalid such as a special character or space, or missing something such as the .com - if you enter something that isn't a valid e-mail address, this triggers the 422 error code.

FileTrekker

This is answered in the FAQ, also this isn't an official support channel, if you need direct support please contact us using the links in the FAQ / footer.

FileTrekker

This means you're not connecting to any online services at SnowRunners end. Check if Multiplayer is also not working. If so you'll need to contact support@focus-home.com.

FileTrekker

A link to do this has been added to the FAQ

FileTrekker

Please contact us directly using the link in the FAQ / Footer for this issue

FileTrekker

Please see the 'stuck / spinning' answer in the FAQ above

FileTrekker

The code step is a PS4 only process. Xbox uses automatic authentication.

FileTrekker

Please ensure you are using the latest updates.

FileTrekker

If they were free that would break the mechanics of the game.

FileTrekker

You don't need to request a code, you've already done that if you're inside the mod menu, Xbox does not require that type of authentication. You need to buy the mod cars from the garage.

FileTrekker

Mods are created using external tools on PC

FileTrekker

Please contact us using the link in the footer with full details including account name, console platform etc.

FileTrekker

Please see question 2/3

FileTrekker

As the FAQ explains, only 1GB of space is allocated for mods on PS4, across all games, regardless of how much free space you have on your console.

FileTrekker

Please report this to the developer - support@focus-home.com

FileTrekker

Please report this to the developer - support@focus-home.com

FileTrekker

Please see the FAQ, this question is answered there - 422 means you're entering invalid characters, or the wrong thing in the wrong box.

FileTrekker

We're getting a lot of messages exactly like this - insistent they are entering correctly - and when we dig deeper we're finding people are making typos without realising, and even missing the .com from the end thinking its not needed, and things of that nature. We're monitoring and running every test we can and there are no issues on our end.